Customer Favorite Warm Furnishings Create Quiet Healing Rest Space.
REFUND & RETURN GUIDELINES
Core Service Principle: Standardized review, time-limited processing, transparent charges, customer priority, legitimate protection, compliant operation. All after-sales return services comply with global e-commerce service specifications.
Compliance Basis: This return policy is formulated in accordance with international consumer protection regulations and industry after-sales service standards. All return, exchange and refund behaviors are standardized and compliant, with rigorous processing procedures and traceable records.
Time Limit Standard: We implement classified time limit management for return applications. Quality problem returns adopt a long-cycle protection mechanism, while personal reason returns follow a standard short-cycle valid period to balance customer rights and operational norms.
Fee Transparency Principle: For all scenarios involving handling fees and logistics fees, the deduction standards are fully public. No arbitrary fee increase or hidden deduction exists, ensuring every fee charge is reasonable and compliant.
Result Fairness Guarantee: The after-sales review team adopts a unified judgment standard for all customer applications, eliminates manual arbitrary judgment, ensures fair processing of each return application, and fully safeguards consumer rights and interests.